Shipping
1. Processing Time
- In-Stock Orders: For release dates, the first 200 units are in stock and ready to ship. These orders are processed within 1-3 business days.
- Made-to-Order Items: Once the initial stock of 200 is sold out, mirrors will be made to order. Production typically takes 1-5 weeks, with an additional 1-2 weeks for shipping.
- Want to Check Your Order Status? If you'd like to know whether your order was part of the first 200 ready-to-ship units or if it will require production time, please email us at officialimirror@gmail.com, and we will notify you of your expected shipping timeframe.
2. Shipping Carrier and Rates
- Carrier: All orders are shipped via FedEx due to the large size of our packaging.
- Shipping Rates: A flat rate shipping fee is applied to all orders at checkout.
- Free Shipping: We plan to offer free shipping in the future as we grow our inventory capacity.
3. Delivery Times
- Domestic Orders: Delivery typically takes 2-5 business days depending on your location within the U.S.
- Orders ship from our facilities in California and Arizona.
4. Order Tracking
- Once your order ships, you will receive a tracking email with the shipping details.
- If you do not receive an email confirmation when placing your order, please contact us at officialimirror@gmail.com with your order details so we can update your email information and ensure you receive tracking updates.
5. Address Changes
- Customers can request an address change before their order ships.
- To update your shipping address, please contact officialimirror@gmail.com with your order number and the correct address.
6. International Orders
- We ship internationally, but customers are responsible for all customs duties and taxes upon delivery.
- Delivery times for international orders may vary based on the destination country.
7. Special Packaging
- All iMirrors are packaged with fragile labels and special handling instructions to ensure safe delivery.
- Our three-step packaging process guarantees that your mirror arrives intact and in perfect condition.
8. Shipping Issues
If your package shows as delivered but you have not received it:
- Contact us at officialimirror@gmail.com immediately.
- We will work with FedEx to investigate and resolve the issue.
9. A Note to Our Customers
If your order falls into the after-200 category, meaning it requires additional production time, we truly appreciate your patience. As a small business producing these mirrors in-house, your support means everything to us. We are actively working toward expanding our operations so that all mirrors will be in stock and shipping the same week in the future. Thank you for waiting for us—we can’t wait to bring iMirror to more people, faster!
If you have any questions about shipping, please contact us at officialimirror@gmail.com.